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Never used it.

It is interesting to see how different people perceive the app differently.

too complicated to set up

The integration is no so good and pratice.

I don't use it. It seems intuitive.

great but no DATE field available

Overcome all of troubles, now the app works smoothly!

Easy and functional. Thanks for integrating Pipedrive with DocuSign.

My experience with the app and customer service was good! I was impressed with the response time from customer service.

I wish I had paid more attention to all the bad reviews before signing up. Not a good experience at all! It didn't work, and when I decided to not use it I emailed EasyCRM 3 times to cancel my subscription before my free trial was over. I asked them not to charge my account. They did end up charge my account and I had to email them several more time to finally get it cancelled. No refund.

I trialed this app as I wanted to integrate Pipedrive with DocuSign. I was hoping information from Pipedrive would merge onto templates in Docusign. When no information from Pipedrive pulled through to DocuSign at all (not even name or email), I contacted Support who told me "that's how it works" and to speak with DocuSign for further information. I was disappointed by the limited functionality and lack of support to resolve my issue. It ended up being easier (and at no further cost) to just log into DocuSign separately to create envelopes. Edit: The reply from easyCRM mentions a £15 PM tier with more functionality. There is nothing on their website that mentions this and something I probably would've considered initially, instead of the very basic integration (which didn't work for me anyway).

This app does not work! The create envelope button is no where to be seen.

It doesn't work. I have tried installing and uninstalling several times to try and fix the problem since that is what pipedrive suggested I do, and it did not do anything. If you are going to have an integration available please make sure it works, and please make sure your customer service actually knows how to fix it.

It does not work. Will not load in panel in Pipedrive. Contacted PD customer support. They also could not fix it. Had to escalate to engineering team. Has been over 24 hours and I haven't heard back. This should work when you install it. @easyCRM, instead of criticizing my approach, why don't you offer your help? You're not even offering to help - writing a passive aggressive comment is not helpful.

EDIT 1/20/20: I'm editing my review -- in summary: VERY POOR customer service. Here is a snippet of some of their snappy responses: --- Me: Hello, I have a few integrations on this account. I'd like to just cancel and get a refund for all the extensions if possible. I don't like the integration and don't feel it's very beneficial. EasyCRM: We are sorry to hear that, can you explain what exactly you do not like about the integration? Its use is clearly explained in the video available on the Pipedrive Marketplace. What else did you expect? thanks for letting us know. Me: I expected it to be integrated. The connection to each deal is not the best and creates multiple links. It takes me out into a new browser anyway so i might as well just be working with DocuSign separately. It’s a weak integration and would like a refund and be taken off any trials. EasyCRM: We are here to help, eventually also with other pipedrive issues and or other CRM challenges. As you know £6 is not a big deal, if you believe you deserve to have them back fine. please confirm it. You only paid one invoice on Dec 20 as all the other accounts haven’t been confirmed yet so no payment has been collected. Me: Confirmed. I would like the refund and disconnect my account with any extensions. EasyCRM: Fine, if you want your money back we will refund you. We tried to help but probably this tool is not for you. Have a lovely end of the year and happy beginning. --- Unhappy with my experience so far and on top of it, seeing my bank reflected 10 cents less in refund, I e-mailed them. In they response they had to add "why we would keep 10 cents Erica, come on!" when they could have explained the exchange rate and left it at that. Lack of professionalism. Wouldn't recommend not only b/c awful product but awful service.

installation doesn't work

Its not very intuative in the setup phase. Still trying to connect.