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Intercom
Intercom · Nurture my leads · Kostenpflichtig
Capture and convert more leads with the Intercom Messenger. Create deals seamlessly and transfer conversations to Pipedrive.
REVIEWS
33
⌀ RATING
3.0
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MOMENTUM
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WETTBEWERB · NURTURE MY LEADS
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🤖 FEATURE-GAP · WO 20 % BESSER
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💰 MONETARISIERUNG · LOHNT DER NACHBAU?
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SCREENSHOTS
BESCHREIBUNG
Intercom's live chat is the fastest way to boost sales and create new revenue. With Intercom, you can capture and convert more leads by proactively engaging with them on your website. Use bots to automatically qualify leads and chat with the hottest ones in real-time. You can track those leads in Pipedrive ,too.
The integration allows you to create deals in Pipedrive with one click as you capture and qualify leads in Intercom. This means you’ll never miss an opportunity to close a deal.
You can also view details about a lead's Pipedrive deal in your Intercom Inbox, so you have all the context you need when chatting with a lead. Plus, your conversation is automatically logged in the lead’s timeline on Pipedrive – giving you a complete picture of the lead’s journey so that you can pick up your sale right where you left it.
REVIEWS (33)
★☆☆☆☆28.8.2025
I get a huge amount of activities in my agenda for each chat of a customer. Please fix this bug.
★★★☆☆11.6.2025
I didn't know I was using it...
★★★☆☆6.3.2025
Does not sync everything, it could be better
★☆☆☆☆10.1.2025
There is very little integration and there is not much point in it.
★☆☆☆☆27.6.2024
Não funciona.
★★★★★4.6.2024
more customizing and less bugs pls
★☆☆☆☆5.3.2024
It doesn't sync the most important field over: phone. That is when they're WhatsApp conversations...
★☆☆☆☆28.6.2023
Integration is pointless. We had to work with a third-party app to connect conversations and create leads/users/persons. The app needs to be updated to really work.
★★★☆☆16.5.2023
The whatsapp number isn't synced to the contact phone number
★★★☆☆6.4.2023
It would be very useful if we could see our intercom conversations in our pipedrive history for a deal or company. Today we have to paste those conversation in manually, so naturally we miss a lot of context.
★☆☆☆☆8.3.2023
doesnt work
★★☆☆☆1.11.2022
There could be a possibility to connect intercom record to already existing deal
★★★★☆18.10.2022
Good. It helps the sales team see if customer success are also interacting with a customer or lead, saves double-handling.
★★★★☆18.10.2022
Should have more smart on the Intercom side, now we have to create deal connections with Zapier
★☆☆☆☆18.10.2022
I'd like to be able to get more people and company data from Intercom to Pipedrive.
★☆☆☆☆18.10.2022
Sucks donkey balls. Love it if it created new clients that enquire through intercom. Only seems to add a convo link to existing clients.
★★★☆☆17.10.2022
would be good to see conversation without opening the link
★★★☆☆28.9.2022
It would be better if it transcribed the conversation, the integration is also not very stable. Nothing seems to integrate with Pipedrive well.
★☆☆☆☆27.9.2022
To be totally honest, I find it quite poor.
The key value I would expect from the integration is to be able to see the messages exchanges with the contact via Intercom directly in my Pipedrive deal (as it works with Gmail).
Ideally, I would love to be able to send an Intercom e-mail from Pipedrive (as it works with Gmail)
★☆☆☆☆28.9.2021
This integration must be improved by saving at least relevant fields from Intercom into Pipedrive. Ideally should be a 2-way sync not just a create lead with email from Intercom into Pipedrive
★☆☆☆☆17.8.2021
- Not able to choose the Pipeline you wish to forward the deal into.
★☆☆☆☆4.5.2021
Doesn't sync *all* outgoing conversations from Intercom to Pipedrive.
★☆☆☆☆4.11.2020
Rubbish. Need to do a lot of manual work to get a deal and customer from one click. I'll build my own integration.
★★★★★13.7.2020
Great getting the intercom chats to CRM
- if attachments could be added to the message activity in pipedrive that would be helpful
★★★★★19.2.2020
It works well.
★☆☆☆☆19.12.2019
Its okay in that you can click a button in intercom to add a deal but its still kind of wonky. First it creates a user actually, and then you have to manually create the deal so not super helpful.
Kind of a bare bones lame integration. What would be super helpful is if once a deal was linked to a conversation in intercom you could see the messages in the pipedrive activity feed for that deal.
Better yet, if on a deal's activity feed it showed all intercom messages in the feed for the user/users associated with the deal so you could see all contact points with them easily without the back and forth and without risking missing anything
★☆☆☆☆23.8.2019
Syncs based on Intercom user name and breaks the connection between Intercom-Pipedrive if the Intercom contact name or Pipedrive deal name is changed. Would be much more valuable if the deal-user connection synced on email instead.
★☆☆☆☆18.7.2019
This adds almost not value.
★☆☆☆☆8.6.2019
Can push lead's personal info only... Doesn't push Company info
-- I wouldn't recommend it.
★☆☆☆☆12.4.2019
doesn't send any information to Pipedrive, just pulls
★☆☆☆☆5.3.2019
Only able to add contacts, not leads
★☆☆☆☆23.2.2019
Only shows a link to the intercom conversation and doesn't text from client dialog
★☆☆☆☆28.1.2019
Very limited features & settings