L'application me permet de bien encadrer ma clientèle et ne rien oublier de leurrs besoins.

funktioniert nicht

Outstanding product!!!!

I can't text using JustCall from inside of Pipedrive

it's buggy, constantly crashes

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So many fields that we dont need So many notifications I dont want

bumbacllllllllllllllllllllllllllllllllllllllllllaaaaaaaaaaaaaaaaaaaaaattttttttttttt

doesn't work

JustCall is great Pipedrive addon for texting leads within Pipedrive, keeping all SMS text conversations with Leads and Deals. Jeff Bell

it's good but has issues. I click the ph # in Pipedrive and it opens but with no number. So I have to click the number again and click "open app" (like it's not already open) then the number shows up and i can use it.

it is no longer taking my notes.

I love the integrations with my crm

Great APP

ok

Is easy to use but sometime I have a hard time with the code they are not accurate.

good

Does not indicate if 'no answer' is a non working number, or not

Excelent

It works most of the time. I wish calls placed from the lead view in Pipedrive were correctly assigned to the lead, instead of being assigned somewhere else based on the logic from JC to PD. It's confusing as a user.

ok

Complicato non utile e smart al mercato italiano. Complesso anche il lato burocratico essendo io un agente di commercio. Se avete soluzioni europee o meglio italiane le valuterò volentieri.

I HATE that I can't move the dialer to another screen when using dual screens. It should not be stuck crm we are using it, it should be able to be moved.

.

It's not that easy. I physically have to suffer through it daily. 1. Your text is too small. It's so hard to read even on a large screen. You gotta give me an option to increase the text size within PipeDrive, or just make everything bigger. It's 2026, 16 pt is the standard on web pages now. 2. Make the buttons bigger. It's so incredibly hard to click the templates button, or the send later button with how small they are. The same goes for the drop-down in the send later section. 3. Honestly, make the whole thing bigger, the window size, the font size, button sizes, etc. It's a frustrating nightmare to use this in PipeDrive. 4. It is hugely inconsistent with the automated notes. I have leads and deals that sometimes never record call or texts. No idea why, but they just don't populate. It's very inconsistent. If you are serious about taking feedback, please email me. Let's make this experience better. jj@olympusbusinesscapital.com

Call quality is great but I wish it saved drafted messages, and let you know why you are unable to open certain conversations. I have to email clients who I'm still speaking with.

wow

Not Too Bad!

Disappointed with many features and the time that Kajal has had to spend trying to get it to work right.

I echo what the other 1 star reviews are saying. They make it seem affordable, then try to lock you into a 2 license minimum on an annual basis, don't explain all the charges and usage fees and charge for everything. Horrible service, use something else.

Sometimes the system crashes and we receive errors. Very annoying.

it's okay, but daily I run into login errors and need to reset the login. Also, the calls don't typically assign correctly to the right lead, when we have a common phone number that is shared by multiple individuals (general phone number for instance).

I’ve been a loyal JustCall user since they launched in 2020, and I loved their service—until recently. I've noticed a troubling shift in how they treat customers. While I appreciate their efforts to integrate AI and improve productivity, it feels increasingly like they are prioritizing profits over customer satisfaction. I was initially fine with the transition to a two-user minimum, but now it feels like they’re constantly pushing for more: more features, more users, and more money. I understand that costs can rise, but the aggressive upselling, particularly for annual payments, feels unappreciated. They claim to offer an automatic switch from annual to monthly plans, but this feature seems to be disabled. Since last Friday, I’ve been unable to switch to a monthly plan, and each time I reach out, I feel pressured to commit to an annual plan instead. Frustrated by this, I made the decision today to port my number elsewhere. I also experienced significant delays in receiving responses for porting out my number, which took over a week. Wanting a resolution, it’s unacceptable to wait 24 to 48 hours just for account details. Moreover, my phone number was marked as "not in service" despite my payments being current, simply because my credit balance was at zero. When they say "unlimited," it's important to clarify what that truly means. If you're looking to grow your business, be cautious. JustCall may take you for granted, assuming you're too dependent on them to leave. They overlook the fact that customers are what make a business successful. Features matter, but genuine customer care is what keeps customers loyal. I hope JustCall can return to the quality service and kindness that initially attracted me to their platform.

As a dedicated user of JustCall for my ICON business, I am incredibly frustrated with how they handled my account recently. After years of consistent payments, my phone service was abruptly deactivated when my credits dropped to zero. This action left my business phone marked as "not in service," which severely impacted my ability to communicate with clients. It’s important to clarify that my understanding was that credits were primarily for texting, especially since I have been paying for an unlimited package. The fact that they chose to deactivate my number for inbound calls rather than allowing a grace period for me to top off my balance is bewildering. I would have expected at least 24 hours of consideration— What if this occurred over the weekend?? During this downtime, I received emails from three concerned clients who were worried that my business had shut down. The abrupt disruption not only caused unnecessary panic among my clients but also put me in a difficult position as a business owner. In light of this experience, I urge JustCall to reconsider their approach to customer care. Communication is vital, and it’s unacceptable to deactivate service with little warning, particularly when customers rely on that service daily. Final Thoughts Never take your customers for granted. They are the reason your business has grown and thrived. You can have the most sophisticated tools and systems in place, but if you overlook the value of kindness and proactive communication, you could lose the very clients who helped build your success. JustCall needs to remember this as they move forward. All their services have hidden costs, beware and make sure your tracker statements and invoices. They also will try to entice youto annual savings and delay as long as possible if you want to switch back to monthly. Very disappointing I don't like to write bad reviews because this was an amazing company when I first started using it but now they have all these hidden fees

JustCall app is great for texting clients individually.

.

JustCall is a great product, with a superb integration to Pipedrive. I enjoy using it, every day.

Super easy 5 years, using it already

Only good with this tool!!!

Amazing support, but the marketing is misleading. The integration with Pipedrive isn't as advertised, and we couldn't fully test it without paying. After setting up and paying, we discovered that automated SMS based on workflows, as advertised, doesn't work. While the support team is great, the plans are unclear, there are hidden charges, and SMS costs are exorbitant. It's functional for one-on-one calling and SMS, but terrible for anything else.

STAY AWAY!

Awesome app!

Amazing tool. We help companies to integrate Just Call. Use it as a pro like us

very easy

calls are not logging

Garbage

have never been able to use it at all

This app is not every intuitive and you have to go through too many steps to text and call contacts.

too expensive in switzerland

Helpful app connecting texting to my Pipedrive CRM.

not consistent. Doesnt always log calls in pipedrive.

needs double click just to dial with a seperate window and has annoying robo voice EVERY CALL when credits are not even that low horrible design will switch off because of that!

It´s easy to use, but I´m having issues with the incoming calls - they are not easy to pick up as it rings, but it doesn´t show the dialer to pick up

Great product. I use it everyday

Flexible except for technical support needs some improvement.

I wish you had phone support it would be easier on a guy my age

very good

Customer Service doesn't resolve glitches error. Also Having a hard time understanding their pricing. It seems to be too high for the quality of service and app usage.

I can't get it to work.

Missing native Pipdrive integration. Doesn't work with Pipedrive call function, only through separate redirect link to the JustCall app website

After a thorough investigation, JustCall rep Almeen was able to fight for us on his end. He assisted the back end teams to understand and help us figure out why our forwarded calls caller IDs were showing up incorrectly. He helped explain the technical side but also broke it down for us in non-technical terms. We were finally able to find the root cause of the issue, and now everything should work as it should. Every now and then there are glitches in the application itself but they seem to remedy themselves pretty quickly. After our experience with Almeen, our faith in JustCall is restored. Thank you.

Easy to use.

I'm impressed w/ JustCall's customer service! Anytime I've raised questions, the team is ready to jump in with either helpful training or technical support. They are open to feedback and always looking to improve. Pipedrive prompted me to leave a review about the JustCall stats widget inside of Pipedrive, which is a great feature but I noticed inconsistencies. Before I knew it Almeen, Viren and CSM's Christopher G. and Stavya B. were reaching out to see what they could do about the stats widget. They isolated the issue to the country calling code and phone number formatting. Within a couple of days they escalated a ticket to the product/tech team and had the integration issue fixed! Great team and product.

We use JustCall for SMS Text messaging, like the integration with Pipedrive.

no call dispositions for an outbound salesperson really is not great

I am truly happy with JustCall. The ability to have my calls logged directly n to the CRM is one of the largest efficiencies I have implemented in years

Great integration, seemless functionality

A+

Service works good but they are a little tight on how we are able to use it...Part of that is the policies of the campaign registry and part of that is they take limitations and business brand registration too far to where it makes no sense

calls cut out :(

Set-up is onerous and I've wasted hours on it. Nearly a month in and I can't even use basic functionality.

I have to log in every time that I use the app.besides, many countries where I call and I receive an automatic message saying: "calls to this country is banned in order to avoid international fraud"

App is trash and service is even worse

Issue is that its not compatible with Chromebook.

great

good

I cant send any meaningful SMS messages via the mobile app

It is not synching properly.

Need to be able to text straight from pipedrive

doesn't work... doesn't provide text messages or voicemails... pretty much useless

it does not keep up with my speed for dialing manually and does a bad job of going from call to call notes in CRM back to calling.

Justcall sucks

good

ok

mala Señal

Really bad. Its just an endless loop of logging in via the app and without being able to use the Pipedrive integration.

Install team was the only highlight with JustCall so far. I was told that as a sole proprietor I could get the essential plan and have complete integration with Pipedrive but once I paid for it I found out that was a lie and I would need to upgrade to a plan that was double the price for access. Then I found out after using the app that you have to go to the next higher tier to get call dispositions. Customer service admitted the info they provided was incorrect but were not willing to offer anything other than pay us more or uninstall.

medium - 1) it's annoying that you can't edit a call activity to link it to organizations/deals as opposed to just the person sometimes, I find tagging to be inconsistent. 2) Sometimes the caller just doesn't work

Easy and fastest way to communicate with customer and simply find ways to get more accurate details for booking information's.

I wish I could edit the phone Activities after they are saved. They don't recognize the current deal when making calls, which is an issue if contacts have more than one deal

Hitory does not show up. Does not work

logs you out quite regularly ,

Top app

incoming calls don't log.

a bit of hassle that the dial app is not built in the pipedrive program

JustCall is easy to configure, and even easier to use. I employ it every day and derive great value from it. I recommend JustCall, and indeed I am a reseller! Contact me if you have any questions about this great integration into Pipedrive!

it has issues, tough to set up, getting sms to work is a pain, needs to integrate better.

Nosotros usamos Just Call y además somos partners por lo que lo implementamos e integramos con PIpedrive. Y le damos una vuelta de tuerca junto con el resto de apps que integramos de productividad comercial.

Easy, reliable. Brilliant

One improvement: If the lead is not made into a contact, the Caller ID does not work when the lead returns the call. We uploaded lead's names in the sales dialer. A major benefit would be to have the lead's name and company information show when a lead from the Sales Dialer returns a call.

It's very convenient when it comes to the call process. Amazing tool.

crap

rubbish

It starts to glich a couple of times but it does make work easier

after the current update, it became slow, hard to search on call logs

Bruna fazer orçamento

Sometimes Pipedrive integration just doesn't work

Não funciona.

sometimes works

Trash

It's useful, however the call logging logic is inaccurate resulting in activities being logged on the wrong contact or lead when they share the same phone number. Aside from that, the app is kind of unstable and fails to open reliably, and requires multiple text confirmation codes to use.

Was not able to use the app during my free trial. The customer support failed to show to 2 scheduled training calls. Disappointed.

Integration to PipeDrive doesn't load sometimes.

Love it ! I made $500k last year, 200k when to business expenses and 300k was all profit. on a 3 man team. Without JustCall it would of taken 5 more employees and headaches chasing data. in combination with a very perfect integration with pipedrive. I couldnt ask for anything better. This is it. the best! Im the best and I want to have the best! That's JUSTCALL!!!!!!!!! thank you :)

Not great but not awful

no. it continually makes me verify and enter a code even on my same two devices... and often I miss texts back in. notifications are way off. Idk. it's ok. not my favorite platform

Doesn't save audio settings or login info well. Doesn't sync certain actions, like notes, to PD

Not useful

This app is okay. I do not always have clear calls. There are circumstances where the time zone info is incorrect causing us to disturb customers at inappropriate hours. It would be nice if the app recorded the call and placed the recording on the timeline.

great

Needs a feature to send people to voicemail

It rings through Pipedrive and I can hear it but I can't turn it off, nor answer the phone unless I have the dialer window open

häufige Abstürze, falsch zugeordnete Anrufe. Keine Durchwahl möglich.

far too expensive

WORST CUSTOMER SERVICE OF ALL TIME! I have been trying for weeks to purchase a package but the company blocked our card and wont let us do a simple wire transfer. I've been working with saas products for years and never seen a company with this pathetic of customer service. PLEASE FIX

Great features and integration, however customer service is horrible. Pricing is not clear, and system is glitchy/does not work all the time. We have spent serval weeks trying to get this to work with lousy customer support.

Its user-friendly as compared to other CRM

Disengages from Pipe Drive constantly.

spicy and inconsistent. AI notes are super handy, sometimes incorrect. Confusing notes when calls are transferred, it would be handy if it showed the transcripts as two entirely separate conversations.

Numerous errors and buggy. Believe the one stars, not the 5 stars.

transcription should be free

Could not connect to Just Call!

buggy, does not save recordings

eveything is working fine, very practical tool that's everything we needed!

Does not distribute calls equally

I'm disappointed with Just call. I provided them with all the legal documentation that I am a business sales professional but they don't want to give me the opportunity to test the product and purchase it. Could you help me?

Not very good

I recommend this to all my friends

no instructions

Does not automatically sync a call log with an organisation unless the number is saved against a contact for that organisation. Today it just stopped syncing with PD altogether. cant figure out the issue. JC is saying its synced but PD has no integration with it

Does not integrate well. Recordings vanish into a void and nearly never save. Call logs seem to clear after 24 hrs. IS NOT a caller replacement. It is a caller band aid that keeps falling off.

Extremely helpful. And that I can text and integrate everything from my phone is time saving and an asset.

We have tried with JustCall. We are now looking for a new phone service for the following reasons: (1) Their billing is very deceptive. They charge for inbound and outbound calls based on the users' computer IP address (not the phone number), so that they can charge you at the "international rate" of "more than $0.02/minute". After asking for clarification on this issue for 10 times, we could never get a true admission from the JustCall team. (2) They do not provide an itemized billing nor will they tell you which callers called you on a USA phone number but had a non-USA computer IP address which entitles them to bill you at an "international rate of more than $0.02/minute", but how much more than $0.02/minute you will never know. (3) After requesting 10 times for clarification on why our $10 included inbound calling credit per user per month was not being attributed to our account as we watched our calling credits decline for every user on their first minutes, they just repeatedly directed us to their Fair Use Policy, which provides absolutely no clarification. I suspect that they don't even give this inbound calling credit to any users. I believe it is a scam. (3) The customer service is terribly slow. Expect 1-3 days for email responses to your questions, and maybe 50% of the time you will never receive a response, so you must pose the same question to JustCall over and over again until someone responds. (4) JustCall bills your for MISSED CALLS at a rate of "$0.02/minute for USA to USA calls" but if the caller has a non USA computer IP address and you MISSED THE CALL, JustCall bills you at a rate of "more than $0.02/minute" (but, you'll never know at exactly what rate they are billing you). (5) There is no phone customer support unless you commit to giving them thousands of dollars per month, but then you'll probably receive a busy signal and be pushed back to email support. (6) I have more complaints but I've reached the character limit for this chat box.

pretty damn good- it would be nice if the format of the texts in pipe drive showed up a bit more "clean" it is kind of messy in the note view. Im not sure how to make it better - i just know it could be - if that makes sense lol

Awful. It does not integrate.

Not being able to click on the number in PD that directly connects to the customer is very fustrating

Sometimes says it doesn't connect or it isn't available. When it works it's good but half the time it doesn't

- if number doesnt have country code it doesn't sync. - should be able to call a list of contacts at once rather than individual pressing (I think AirCall allows you too)

It's awful, my calls connect a lot later, I need to use the JustCall app on my phone to call. The info synchronization in Pipedrive is perfect, only the calls I get trouble with.

Occasionally is a little faulty but works good nonetheless

It doesnt work

I dont use it. I'm based in NZ and it's cheaper to call from our mobile phone

honestly, it's terrible. I'd rather have way different controls like being able to text from the app and such, but not this.

Everything you guys do is amazing. My feedback: making a simpler way to group leads/deals by postal code with a map. setting up home visits to be in proximity to each other would be extremely useful with a feature like this. I know there is a way to search for other deals/leads within x kilometres. But we use postal code. Please contact me chris@vitresroyal.ca

it sucks

I have been using the Predictive Dialer, and I found that there is a lag of about 2-3 seconds before I am able to speak with the contact. I also found that not seeing the people/numbers I am calling until they answer is very difficult to work with

porque estão pedindo avaliação se não está habilitada a funcionalidade?

It certainly serves its purpose. However, what I dislike is the only option for click to call is by using the chrome plug in. When you click it, you're prompted to download the desktop app - not the chrome plug in. The desktop app does not work for click to call? Support's only suggestion - use the plugin. Also, notifications within the desktop are extremely unreliable. Past that, it works.

the just call texters or callers that don't go to patlive need to get assigned a deal card, Its an extra step for me. I can add a property and details. Its aggravating when i give them a name and deal card and it doesn't integrate easily with all the texts that have gone through.

It gives me everything I need to see within my client's account.

Lots of duplicated contacts.

After making a call in the Justcall Sales Dialer I save an emailadress of my Lead. However the Email does not get saved in Pipedrive but only in Justcall. So I have to make a note in Justcall, add the email adress there and then go to pipedrive, copy the email adress from the note and put it manually into the email field in pipedrive. This is just bad integration. QA

i want it to have the option to not input calls into my Pipedrive calendar. Its messing my calendar up. I would also like to be able to pull up my pipe drive notes and not just contact information

JustCall has the best integration with Pipedrive of the 7-8 calling software options we tried

I wish it was more seemless and I could call without having to use the justcall dialer.

I love the integration - the only thing for me that's missing is the ability to make outgoing calls from the pipedrive iphone app and it should automatically use justcall for the call. I'm pretty sure they have this ability for android phones, but once they make it possible for iphones, i'll be a real happy customer.

The dialer pop up is egregiously oversized. The pop window can be HALF the size and still provide a spacious and useable experience. The current size makes JustCall a hinderance to basic workflows because it blocks my screen. I'm seriously considering canceling my subscription; it's that bad. Edit: DO NOT USE JustCall. I know, it's cheaper than alternatives, so the price is tempting, but it's cheaper for a reason... I've spent over 3 hours with tech support as to why certain things are not syncing with Pipedrive, and they STILL haven't fixed it. Customer support is slow and communication is terrible. So much misunderstanding despite repeated attempts to clarify.

The dial box covers WAY TOO MUCH information that you need to be able to see in pipedrive. It was much better when the dial box popped up outside of the web browser frame

The Pipedrive team helped me answer my questions regarding the dashboard analytics and data collection as well as helping my team better understand automative techniques that were relevant to the way we work.

Terrible for Safari, works great on the JustCall app itself and the integration is seamless to PipeDrive

great

never used it. applied for a local no. via the support function and heard nothing. got lots of confirmation code emails which was annoying.

cool

I hate having a permanent dialer in Pipedrive

maybe its my computer and the way its setup . when somebody calls my just call number, i have no way to hang them up when the call is done. my screen is missing to end call.

Gets in the way and very annoying

does not always link properly or add notes into the customers account.

- Should be able to clock to text and/or call right out of the CRM - when numbers come into the CRM sometimes even though they are associated with a "person" they still come in as NEW JUST CALL NUMBER which is annoying. - not all numbers that we have launched for text and calls come into the CRM, this is annoying too. - Overall I still like the fact that you do have an iphone app

Great

Sometimes the application just does not work and that can be very frustrating.

Constantly having technical issues with JustCall and Pipedrive Integrations. There are many issues and bugs that need to be fixed. This CRM is very much overpriced for the issues and quality that is received. Very inaccurate and affect's quality of business work flow and much more. Needs a price adjustment and programs to be fixed or updated.

No funciona

It's Cool. It linked Pipedrive to JustCall and it tracked all my text messages. Pipedrive then has automation that helps you too. it has its pros and cons but it does the job.

Did not work. Could not set the account up and support was non existent

it is okay, calling from pipedrive is ok, but the dispositions do not come across all the time and will link to random deals.

Won't show all the texts, can't do calls here

Works like charm...

I don't mind the integration but Justcall needs to continue to improve their app at an app level. It is by far one of the buggiest apps I've ever used.

Using this mostly for texting via a single user sign on and has been seamless. Calls arrive on my cell phone / web / Pipedrive. Cost per text is very reasonable.

This app charges you per user, per minute/text, AND per feature. You have to pay for addons for the phone system then addons for the Pipedrive integration. This system is insanely expensive. The phone app is buggy. None of us could even get it to load. We ditched this app after 30 minutes.

The integration with Pipedrive is average. When initiating a call from Pipedrive, for example, I have to go through a few unexpected additional steps that makes calling from the CRM impractical. So, instead of initiating at the CRM, which would be ideal, I just jump over to JustCall and initiate the call from there. Initiating a call is a simple task. It should work smoothly from the CRM.

Doesn't always show I have made a call

Have been using Justcall since July 2021 within Pipedrive and the app works as described, call quality is very good and it has so many features that I will take me a while to use them. I really like the TEXTING mobile phones feature within PD (before JC was using Google Voice and copying important texts into PD) as it automatically logs the activity for future reference. I would highly recommend it to Pipedrive users who do a lot of calling and texting and want to have it all tracked in Pipedrive.

The call quality of Justcall is very bad in the sense of Audio loss during phone calls. I checked my router settings and internet connection and both were good. Before JustCall I used Caller (Pipedrive VOIP functionality) and it gave the same quality issues. This could be due to both solutions using the same VOIP provider (Twillio) The software of Justcall was good and also the support was great. However, the most important feature unfortunately didn't work well,

I'm experiencing bad sound quality. I can't use Justcall like this. Honestly speaking I don't kow if the problem is with Justtcall because of a bad integration with Pipedrive or with Twillio, the VOIP provider that is used by Justcall.

I have been trying to find a simple phone system that allows me to call & text (very important) my Pipedrive customers easily - like a click of a button and JustCall provides that. I earlier had doubts since most of their support folks were in India (and I am in Montreal) but they provide 24x5 support. I will recommend this to businesses who need a simple app that does it all.

Service is amazing, any questions I have had or customizations I've needed they have done for me quickly and effectively.

very buggy and extremely expensive, I have decided to move away from this after using it for 3 months and loosing so many calls.

Justcall's integration is amazing and their development team will make modifications until you're happy. Their price per SMS and calls are better than everyone else's and they offer click to call and text. Justcall has integrations with zapier and other middleware software, so you can use it in virtually any process. They are constantly improving the features and integrations with PD, so I would recommend this over others for price, outcomes, and 24/7 chat support that actually listens. It's one thing to do chat support but another to create improvements based on the requests. I was using their autodialer and had some complaints about the workflow, and within 1-2 weeks they made all the changes I suggested! Try justcall over all these other call/sms integrations because this was the 3rd company I tried from the marketplace and it's going to be my last.

JustCall integration with Pipedrive is a powerful tool! It's very easy to set up and to get integrated with Pipedrive. In the beginning, I had to make some tweaks and so I coordinated with their engineers times to work out the kinks and get the settings just right for my business. They were always very patient and receptive to my needs. In the end, JustCall was able to deliver on everything as advertised and so I can feel confident highly recommending them. Not to mention, their support staff is world class - special shout out to Prateek and Taran for always being so responsive in handling my businesses needs. I recently upgraded my account and switched to annual billing because there's no doubt in my mind that JustCall will continue to be our phone solution for a long time to come!