It was a nice addition to my business but wasn't able to text directly from PD, and it didn't sync the contacts correctly making me have multiple duplicates. Also the biggest reason I didn't use it is that QUO didn't work for group chats it the carriers would use RCS and QUo would just not get any of those messages for whatever reason otherwise I'd give it 4-5 stars.

Did not work as expected. I used JustCall. much more efficient

I Purchased Quo because it ties into Pipedrive. Unfortunately I can get it to work at all. I can not even make a phone call out of Pipedrive on the quo system.

I was very excited about this integration. I left PipeDrive a year ago because this integration wasn't possible. I was excited to come back, but disappointed to learn that Quo info syncs only to the Contact, not to the Deal. This makes the integration entirely useless to us. My sales team needs to see communications on the Deal (which is where email communications automatically appear) not the Contact (a view we never use in the normal course of business). Showing Gmail communication on the Deal but not Quo communication on the Deal is a misstep. TO MAKE MATTERS WORSE: The second challenge lies in the incomplete Contact sync. PipeDrive automatically creates a new contact in Quo for every PipeDrive Contact (with an active conversation). This results in a duplicate for every contact if you’re also using Quo’s Contact book. These contacts are incomplete - it does not sync Address, which is a crucial field for us. And these contacts are read-only, and cannot be updated in Quo or merged with your existing Quo contact. Since Quo will by default show you the read-only contact card from PD, you now can no longer easily edit your Contacts in Quo or view their additional fields (anything other than Name, Phone, Email). Using this integration has therefore not improved our use of PipeDrive, and has made our use of Quo significantly worse. On balance this is a net-negative, not a positive.

Hi Quo team, Super excited to see the direct Quo + Pipedrive integration — this is awesome. I’m really excited, but I have a few questions first. Could you please help clarify: 1. Calling from Pipedrive How do calls work “directly from Pipedrive”? – Do we have to place calls only through the Quo app, or can we also call from Pipedrive in the browser (with the Quo dialer opening / embedded)? 2. New inbound with no existing contact If a new inbound call/SMS comes in and there is no matching person/contact in Pipedrive yet, will that inbound activity still be logged in Pipedrive? 3. Auto-create a lead from new inbound calls/SMS Can the integration automatically create a new lead/deal/person from a brand-new inbound call or SMS (similar to how Quo + Jobber integration can create a new record from a new inbound)? 4. Where do calls & messages appear inside Pipedrive Will we be able to see calls and SMS threads in Pipedrive’s Phone/Calls area (global view), or only inside the specific contact/deal card? Thanks in advance!

I've been a Quo customer for a long time and was really excited to see the native Pipedrive integration launch. Having our calls and messages automatically synced with Pipedrive saves our team a lot of manual work and keep all customer context in one place.